Mobile App/ERP Commercial Ready Program

Privacy Policy

Servpro Industries, Inc. ("SERVPRO®") built the Emergency Response Program mobile application ("ERP app" or "mobile app" or "app") as a free commercial mobile app. This app is provided by SERVPRO® at no cost and is intended for use as is.

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

  1. What Personal Information Do We Collect?

    • Information You Provide. We receive and store any information you enter. For example, when you supply information such as your name, address, phone number, photos, email address and free form comments, you are not anonymous. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future visits for you, improving our mobile app, and communicating with you.
    • Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as browser types, operating systems, the identity of the visitor's internet service provider and the URL addresses of sites clicked to and from this site.

  2. How Do We Use Your Information?

    • Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.
    • Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  3. How Do We Protect the Security of Your Information?

    • We use a firewall to protect against unlawful intrusion.
    • We limit access to your information on a "need to know" basis.
    • No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

  4. Opt-Out Policy

    At any time after registering for information or requesting service you desire to not receive information from us, please send us a request specifying your new choice to

  5. Log Data

    We want to inform you that whenever you use the ERP app, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, configuration of the app when it was utilized, the time and date of your use of the ERP app, and other statistics such as crash reports and user navigation.

  6. Children

    We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

  7. Contact Us

    If you would like to learn more about our privacy policy, you may contact us at You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future.

© SERVPRO Intellectual Property, Inc. 2021 | SERVPRO Industries Inc., 801 Industrial Blvd., Gallatin, TN 37066 Telephone: (615) 451 02001-800-SERVPRO | Terms & Conditions